1. Product Returns

If you are not completely satisfied with your purchase, you may return the product within 30 days from the date of delivery — for any reason.

• The product must be in its original packaging and condition.
  
• Proof of purchase (invoice or order confirmation) must be provided.
  
• The customer is responsible for the return shipping cost unless the product has a manufacturing defect.
  

2. Replacement for Defective Products

If you receive a product that has a manufacturing defect, we will replace it free of charge within 7 working days of receiving the returned product.
To initiate a replacement:

• Contact us at help@longlife.lk within 7 days of receiving the item.
  
• Provide details of the issue along with a clear photo or video of the defect.
  

3. Subscription Payments

All payments made for subscription plans (including PayPal recurring payments) are non-refundable.

• Once a subscription payment is processed, it cannot be canceled or refunded.
  
• However, you may cancel your subscription at any time to stop future recurring charges.
  

4. How to Return a Product

To request a return or replacement, please contact us at:
📍 1st Floor, NHDA Building, Kandy Road, Jaffna
📞 +94 777 920 359
📧 help@longlife.lk

We will guide you through the return process and provide the necessary shipping details.

5. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us:
📧 help@longlife.lk
📞 +94 777 920 359
📍 1st Floor, NHDA Building, Kandy Road, Jaffna