Privacy Policy of Long Life Care

1. Information We Collect

Personal Information

When you create an account, purchase products, subscribe to our services, or contact us for support, we may collect:

• Your full name
  
• Email address
  
• Phone number
  
• Billing/shipping address

Health Data

Our smartwatch collects health-related data such as:

• Heart rate
  
• SpO₂ levels
  
• Sleep patterns
  
• Step counts

This information is used to provide personalized health insights and to send alerts to designated monitoring persons in case of emergencies.

Device Information

We may collect technical information about your device, including:

• Device ID
  
• Model number
  
• Operating system version
  
• Connection details (Bluetooth/Wi-Fi status)

Usage Data

We collect data on how you use our website, app, and smartwatch, including:

• Login history
  
• Feature interactions
  
• App performance data

2. How We Use Your Information

We use your information to:

• Provide Services: Operate, maintain, and deliver the features of our smartwatch and online services.
  
• Health Insights: Generate health reports, insights, and alerts for your well-being.
  
• Customer Support: Respond to your inquiries and technical issues.
  
• Product Improvements: Analyze user activity to improve performance and features.
  
• Notifications: Send important alerts, updates, or subscription information.

3. Sharing Your Information

We do not sell or rent your personal information.
We may share data only in the following cases:

• With Consent: When you explicitly authorize us to share your information.
  
• Service Providers: With trusted partners who perform services such as data hosting, analysis, and payment processing (e.g., PayPal).
  
• Legal Requirements: When required by law or to protect the rights, property, or safety of Long Life Care, our users, or others.

4. Data Security

We use encryption, secure servers, and limited-access controls to protect your information against unauthorized access, alteration, or disclosure.
However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute protection.

5. Accuracy of Health Data

The Long Life Care Smartwatch is not a medical device.
It provides general health-related insights meant for personal wellness tracking only.
You should not make medical decisions based solely on device readings.
Always consult a qualified healthcare provider or Long Life Care–recommended professionals before acting on any data from the smartwatch.

6. Data Retention

We retain your data as long as necessary to provide services and fulfill the purposes described in this policy.
Certain data may be retained for longer periods if required by law or to resolve disputes.

7. Your Rights

You have the right to:

• Access your personal information
  
• Request corrections or updates
  
• Delete your data (where legally permissible)
  
• Withdraw consent for data processing
  
• Restrict or object to certain uses of your data

   

To exercise these rights, contact us at help@longlife.lk.

8. Subscription and Payment Information

• All online payments are processed securely through PayPal.
  
• We do not store your PayPal login or credit card details.
  
• Subscription payments are non-refundable, even if you cancel before the end of the billing period.
  
• You may cancel your subscription at any time to prevent future renewals.
  
• PayPal Buyer Protection may apply according to PayPal’s global terms.

9. Product Return and Replacement

• You may return the product within 30 days of purchase without giving any reason, provided it is in its original condition and packaging.
  
• If there is a manufacturing defect, we will replace the product within 7 working days of receiving the returned item.
  
• Subscription fees are non-refundable, even if the product is returned.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on our website with a new “Last Updated” date.
We encourage you to review this page occasionally to stay informed.

11. Children’s Privacy

Our products and services are not intended for children under 13 years old.
We do not knowingly collect data from children.
If such data is found, we will promptly delete it after verification.

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content or privacy practices of those sites.
We recommend reviewing the privacy policy of each external website you visit.

13. Governing Law

This Privacy Policy is governed by the laws of Sri Lanka.
Any disputes related to this policy shall fall under the jurisdiction of the courts of Sri Lanka.

14. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

📍 Address: 1st Floor, NHDA Building, Kandy Road, Jaffna
📞 Phone: +94 777 920 359
📧 Email: help@longlife.lk